Golden Pine (Pty) Ltd (“Golden Pine”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase our products, or interact with us directly.

1. Your Consent

By accessing or using our website, contacting us, or purchasing our products, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue the use of our website, services or products.


2. Information We Collect:

We may collect the following personal information from you:

• • Contact details: Name, email address, phone number, and physical address.

• • Order information: Products purchased, order history, and delivery information.

• • Payment details: Information needed to process payments, such as credit/debit card or bank details (processed securely through third-party providers).

• • Technical information: Your IP address, browser type, and browsing behavior when visiting our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• • To process and fulfill your orders;

• • To communicate with you regarding your orders, delivery status, and customer service requests;

• • To improve our website, products, and services;

• • To send you marketing communications, special offers, and updates (only if you have opted in);

• • To comply with legal obligations or enforce our terms and conditions.
    
    

We do not sell or share your personal information with third parties, except:

• • With service providers that assist in processing payments, delivering products, or hosting the website.

• • To comply with legal requirements or respond to lawful requests by public authorities.

• In connection with the sale, merger, or transfer of all or part of our business.
  
  

• • Retention Period: We will only retain your personal information for as long as necessary to fulfill the purposes explicitly set out in this policy or for a period reasonably required in the legitimate interest of our business activities, such as record-keeping, legal compliance, or resolving disputes.

• • Ongoing Obligations: During the retention period, we will continue to adhere to our obligations under this policy and relevant data protection laws.

• • Consent to Retain Information: By accessing our website or using our services, you provide your consent for us to retain records of the information specified in this policy unless you explicitly direct us otherwise.
    
     

• • International Data Transfers: We may transmit or transfer your personal information to servers located outside South Africa. This may occur when we use third-party service providers based in other countries or when we store data on servers located abroad.

• • Laws in Foreign Countries: The data protection laws in the foreign country where your personal information is transferred or stored may not be as stringent as those in South Africa. By using our services or accessing our website, you consent to the processing of your personal information in a foreign country, even if the data protection laws in that country are less stringent than those in South Africa.

• • Your Consent: By using our services, you acknowledge and consent to the transmission of your personal information outside South Africa, as described in this section. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this policy, regardless of where it is processed.
    
    
    

Under the Protection of Personal Information Act (POPIA), you have several rights regarding your personal information, including:

• • Access and Correction: You have the right to access the personal information we hold about you and request that it be corrected or updated. To do so, please contact us using the details provided below.

• • Data Deletion: You have the right to request the deletion of your personal information, subject to certain legal requirements. To make such a request, please contact us.

• • Right to Lodge a Complaint: If you believe that your personal information has been unlawfully processed or that your rights under POPIA have been infringed, you have the right to lodge a complaint with the Information Regulator.

• • Contact Information for the Information Regulator:

Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg
P.O Box 31533, Braamfontein, Johannesburg, 2017
Phone: +27 10 023 5200
Email: POPIAComplaints@inforegulator.org.za
Website: https://inforegulator.org.za/

8. Cookies

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyze web traffic and remember your preferences. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

9. Scope of this Privacy Policy

This Privacy Policy applies solely to the personal information collected by Golden Pine through its website, via email, phone, or in person. It does not extend to any third-party service providers that Golden Pine may use for payment processing, data storage, or delivery. These third-party service providers may have their own privacy policies, which you will need to review and agree to separately. Golden Pine is not responsible for the privacy practices or content of these third-party websites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Golden Pine (Pty) Ltd
Contact person name: Mark Kirk-Cohen
Email: mark@goldenpine.co.za & info@goldenpine.co.za

Last updated: 16 October 2024